Terms and Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your access to and use of the website operated by Upstate Doors ("Upstate Doors," "we," "us," or "our"), located at https://www.upstatedoors.com/ (the "Site"), and the garage door sales, installation, service, and repair offerings described on the Site (collectively, the "Services"). By accessing the Site, requesting a quote, scheduling service, or otherwise engaging with us, you agree to be bound by these Terms. If you do not agree, please do not use the Site or the Services.

2. Company Information

Upstate Doors is a garage door installation, service, and repair company and is a subsidiary of Structural Wood Corporation. Our complete business information is as follows:

3. Description of Services

We offer residential and commercial garage door sales, installation, preventative maintenance, repair, and related accessories (such as openers and remotes). Specific scope, materials, labor, and timing will be documented in a written estimate or work order provided to you before work begins. Services shown on the Site may change or be discontinued at any time without notice.

4. Service Area

We serve communities in northern New York, including but not limited to Waddington, Lake Placid, Clayton, Alexandria Bay, Plattsburgh, and surrounding areas. Service availability, travel fees, and scheduling windows may vary by location. If you are outside our normal service area, we will tell you before you commit to a booking. We do not advertise service outside the geographic areas where we are licensed, insured, and able to reasonably serve.

5. Estimates, Pricing, and Fees

We are committed to clear, complete, and honest pricing.

5.1 Estimates

Estimates are based on the information you provide and/or a site visit. Prices quoted before a site visit are preliminary and may be adjusted only if the actual scope of work, conditions, or materials required are materially different from what was described. We will communicate any change and obtain your approval before performing additional work or charging additional amounts.

5.2 Diagnostic and Trip Fees

If a diagnostic charge, service call fee, or trip fee applies, we will disclose the amount before service.

5.3 Prices Inclusive of Applicable Fees

Prices presented to you will be inclusive of applicable fees, surcharges, and taxes where required by law. Financing terms, if offered, will be disclosed in writing with all associated interest rates, fees, and penalties before you agree.

5.4 No Pass-Through of Advertising Costs

We do not pass along the cost of Google Local Services lead fees, advertising costs, or similar marketing expenses directly to customers as line items.

6. Payment, Receipts, and Collections

Accepted payment methods will be disclosed before service. We offer multiple payment options and will never require cash.

A written receipt or invoice showing our company name and the services provided will be issued upon completion.

Invoices are payable according to the terms stated on the invoice. Overdue balances are first addressed directly with you. We will make reasonable attempts to contact you before any account is referred to a collections agency.

Discounts, promotions, or incentives are never offered in exchange for positive reviews.

7. Scheduling, Cancellations, and Commitments

When we commit to a job, we show up as scheduled and perform the work we agreed to perform, with appropriately qualified personnel. If an unavoidable delay or conflict arises, we will notify you as soon as reasonably possible and reschedule. You may cancel or reschedule service in accordance with the cancellation terms disclosed at the time of booking.

8. Warranties

Workmanship and product warranties vary by manufacturer and by the specific product or service provided. Written warranty terms will be included with your invoice or installation documentation. Except for the written warranties expressly provided, and to the maximum extent permitted by law, all Services are provided "as is" and we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose.

9. Property Damage and Insurance Claims

We take responsibility for work performed by our personnel. If we cause accidental damage to your property during a service call, we will either promptly repair the damage or provide our insurance information so your claim can be addressed through the appropriate insurance process. Our personnel will use appropriate, non-defective materials suited to the job.

10. Customer Concerns and Dispute Resolution

Your satisfaction matters. If you have a concern, a complaint, or are dissatisfied with any aspect of our Service, please contact us first at (315) 388-5523 or info@upstatedoors.com. We will attempt to resolve the issue promptly and in good faith. We will respond to customer inquiries, follow up on quotes we have promised, and make reasonable efforts to reach an acceptable resolution. If a dispute cannot be resolved informally, either party may pursue available legal remedies subject to Section 23 (Governing Law).

11. Customer Reviews

Honest, unbiased customer reviews help other homeowners and contractors make informed decisions. We welcome your feedback.

• We do not write reviews about our own business, and we do not ask employees, friends, or relatives to post reviews on our behalf.
• We do not offer discounts, refunds, gifts, or any other incentive in exchange for a positive review, for removing a negative review, or for editing a review.
• We do not pressure customers to write reviews while we are at their property or on the job.

If you feel a review posted about our business is factually incorrect, please contact us so we can respond through appropriate platform channels.

12. Non-Discrimination

We provide Services on a non-discriminatory basis. We do not refuse service or impose different terms based on race, color, ethnicity, national origin, citizenship status, religion, age, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, marital status, physical or mental disability, medical condition, or any other protected characteristic under applicable law.

13. Professional Conduct

Our personnel treat every customer, member of a customer's household, and member of the public with respect and professionalism. We do not tolerate harassment, threats, discriminatory behavior, or other inappropriate conduct from our personnel and we ask the same from our customers. We reserve the right to decline or discontinue service in response to conduct that endangers the safety of our team.

14. Google Local Services Ads - No Endorsement

Upstate Doors advertises through Google Local Services Ads. Any "Google Screened" or "Google Guaranteed" badge you may see on Google search results applies only to the Google Local Services Ads placement. It is not an endorsement of our business by Google, and our customers are not Google's customers. Google is not a party to any agreement between you and Upstate Doors, does not set our prices, does not dictate which jobs we accept or decline, and is not involved in resolving disputes between you and us. All work is performed by Upstate Doors personnel; we do not sell or transfer customer leads to third-party contractors.

15. Use of the Site

You agree to use the Site only for lawful purposes and in a manner consistent with these Terms. You agree not to:

• Interfere with or disrupt the Site, its security, or its underlying infrastructure.
• Attempt to gain unauthorized access to any portion of the Site or its related systems.
• Use any automated means (bots, scrapers, crawlers) to harvest content or personal information from the Site.
• Submit false, misleading, or fraudulent information through any form or request on the Site.
• Upload or transmit viruses, malware, or any other code that could damage the Site or other users.

16. Intellectual Property

All content on the Site—including text, graphics, logos, photos, layout, and design—is the property of Upstate Doors or its licensors and is protected by United States and international copyright and trademark law. You may view and print pages from the Site for personal, non-commercial use. You may not reproduce, republish, distribute, modify, or use any Site content for commercial purposes without our prior written consent. "Upstate Doors" and associated logos are trademarks of Upstate Doors and/or Structural Wood Corporation.

17. Third-Party Links and Content

The Site may contain links to third-party websites or services (such as manufacturer product pages or review platforms). We do not control, endorse, or assume responsibility for third-party content, products, policies, or practices. Your use of third-party sites is at your own risk and subject to their terms.

18. Privacy and Data Collection

We respect your privacy. Our collection, use, and protection of personal information is described in our Privacy Policy at https://www.upstatedoors.com/privacy-policy/, which is incorporated into these Terms by reference. In summary:

• We collect only the information needed to respond to your inquiry, schedule service, provide Services, process payment, and meet our legal obligations.
• We do not sell your personal information to third parties.
• Forms submitted on the Site are transmitted over a secure connection. Payment card information, if collected, is handled through PCI-compliant processors.
• We use cookies and analytics (including Google services and advertising pixels such as Meta) to understand Site performance and to deliver relevant marketing. You may control cookies through your browser settings.
• We comply with applicable data protection laws, including any rights you may have to access, correct, or delete your personal data.

19. Disclaimers

Information on the Site is provided for general informational purposes only and may not reflect the most current pricing, availability, or product specifications. While we work to keep the Site accurate, we do not warrant that the Site will be error-free, uninterrupted, or free of harmful components. Your use of the Site is at your own risk.

20. Limitation of Liability

To the maximum extent permitted by law, Upstate Doors, Structural Wood Corporation, and their respective officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, arising out of or relating to your use of the Site or the Services. Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot lawfully be limited.

21. Indemnification

You agree to indemnify and hold harmless Upstate Doors and its parent, affiliates, officers, employees, and agents from any third-party claims, damages, losses, or expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your misuse of the Site, or your violation of any law or the rights of a third party.

22. Changes to These Terms

We may update these Terms from time to time without notice. The "Last Updated" date at the top of this page indicates when the Terms were most recently revised. Material changes will be communicated through the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.

23. Governing Law and Venue

These Terms are governed by the laws of the State of New York, without regard to its conflict of laws principles. Any legal action relating to these Terms or the Services shall be brought in the state or federal courts located in St. Lawrence County, New York, and you consent to the personal jurisdiction of those courts.

24. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect. These Terms, together with any written estimate, work order, or invoice we provide, and our Privacy Policy, constitute the entire agreement between you and Upstate Doors regarding your use of the Site and the Services.

25. Contact Us

Questions about these Terms, our Services, or a concern with work we have performed? Please contact:

Upstate Doors
243 Lincoln Ave, Waddington, NY 13694
Phone: (315) 388-5523
Email: info@upstatedoors.com
Website: https://www.upstatedoors.com/